Privacy Policy
At Rafiki Pest Control, your privacy matters. This policy outlines how we collect, use, and protect your personal information when you engage with us whether online, over the phone, or during in-person visits anywhere in Uganda.
1. Information We Collect
We may collect the following information to serve you better:
Personal Details
- Full name
- Phone number
- Email address
- Physical address
- Payment information (handled securely)
Service-Related Data
- Service location
- Type of pest issue
- Service history and technician notes
Website Usage Data
- IP address
- Browser type
- Pages viewed and time spent
- Non-personal device and location data
2. How We Use Your Information
We use the information to:
- Deliver pest control and hygiene services
- Confirm bookings and follow up on services
- Send service reminders, updates, and offers (only with your consent)
- Improve customer experience and service quality
Fulfill legal and regulatory requirements
3. Sharing Your Information
We never sell or rent your personal information.
We only share it:
- With our trained technicians for service fulfillment
- With trusted payment processors (we don’t store full Mobile Money or card details)
When required by law or regulatory authorities in Uganda
4. Data Security
We take your data seriously and use secure methods such as:
- Encrypted cloud storage
- Controlled staff access
- Regular system monitoring and secure backups
While we take strong precautions, no system is entirely immune to risks.
5. Your Rights
You have the right to:
- Access your personal information
- Update or correct your details
- Request deletion where applicable
Opt out of promotional messages at any time
6. Cookies and Tracking
Our website may use cookies to:
- Enhance performance
- Monitor site traffic
- Personalize your browsing experience
You may disable cookies in your browser settings if you prefer.
7. Policy Updates
We may revise this policy occasionally to reflect changes in law or our services. Please check this page regularly for updates.
8. Contact Us
Have questions about your privacy?
📞 Call or WhatsApp us.