Return & Refund Policy
At Rafiki Pest Control, your safety and satisfaction come first. We’re committed to offering high-quality pest control services and reliable products. In case you’re not completely satisfied, our return and refund policy ensures a clear and fair resolution.
1. Product Returns
If you’ve purchased items such as sprays, traps, or baits from us:
Eligibility:
- Return must be requested within 7 days of purchase
- Items must be unused, unopened, and in original packaging
- Proof of purchase (receipt or invoice) is required
Non-returnable Items:
- Opened or used products
- Products damaged due to improper storage or handling after delivery
- Products marked as “non-returnable” at the time of sale
How to Return:
Contact us, our team will assist you with the return process, including drop-off or pickup instructions depending on your location in Uganda.
2. Service Refunds
We stand behind the quality of our pest control services. If you're not satisfied with the outcome:
Eligibility for Refund or Re-treatment:
- Notify us within 48 hours of the service if the issue continues
- A follow-up inspection will be arranged
- If it’s confirmed that the treatment was ineffective despite proper aftercare, we will:
- Offer a free re-treatment, or
- Issue a full or partial refund, depending on the case
Refunds will not be issued if:
- Aftercare instructions were not followed
- A new or unrelated infestation is found
- The complaint is submitted after the service guarantee period
3. Processing Time
Once approved, refunds will be processed within 7 business days through your original payment method. Mobile money (MTN, Airtel) or bank refunds may vary slightly depending on your provider.
4. Need Help?
For any questions about returns or refunds, reach out to us:
📞 Call/WhatsApp us.